ASIA HOSPITALITY TRAINING WORKSHOPS

We can help you boost the quality of your employees with our hospitality training workshops to enhance customer service and guest relations for hotels, resorts and spas. Whether you are trying to enhance your front desk skills, phone center customer service or even housekeeping, we can bring a smile to the face of your employees and your guests alike throughout Asia.

TESTIMONIALS CONTACT

HOSPITALITY TRAINING WORKSHOPS

IMPROVE GUEST RELATIONS

Helping you grow your business is what THEY improv is all about. We know how to entertain. With just a little hospitality training for your place in Asia, we can make your employees more pleasant to be around. This improves guest services, customer relations and the all important reviews that past customers provide.

THE GOALS OF EXCELLENT GUEST RELATIONS

SKILLS FOR EACH TOUCH POINT

Make a Personal Connection - Guests want to feel special and that you are going out of your way for them. They want to feel like you care about them as a person rather than as a room number. This gives them a sense that you will do what you have requested and provide for a layer of trust.
Details Matter - Being able to recall the smallest detail, remembering names, following up, these are all skills appreciated by guests.
Enthusiasm - Feeling entusiastic and positive can be a skill under harsh circumstances. Regardless of what life has thrown at you, if you don't have enthusiasm for your facility, then why should anyone else?
Emotional Intelligence - Understanding the person you are speaking to, learning to influence that person by adapting to circumstance, can help in most any situation.
Conflict Reolution - Often people speak with you about problems. Understanding their situation, empathizing, finding ways to resolve the situation without putting your company in a problematic position, is a valuable skill.

WHY COMEDY
This is a hospitality training workshop to help your people to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to achieve your goals!

Whether you are managing a resort, area hotel or other accommodations, or if you have a company that provides some other form of tourist or destination management requiring direct customer service, you need to ensure that your employees treat your guests with the respect and attitude that will have them return.

We can provide facilitators of different levels of experience. Our basic facilitators have a lot of experience with such workshops but don't necessarily have the business experience to innovate and shift with the specific questions someone might ask. This is great if you have no major problems or are trying to refresh concepts. If there are issues and you need someone with more experience, we bring heavy hitters to your group. This is someone who can walk you through more advanced issues and can help overcome whatever problems you are facing.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.

We have a variety of hospitality training programs that we provide that are geared towards different skills and that can be one time events or repeating programs to help engender the culture of great guest relations.

PICK A LANGUAGE

We Can Literally Speak Your Language

ENGLISH

Most of THEY improv events are conducted in English. English tends to be the shared common language of our clients, though we may need to make some adjustments for varying cultures and backgrounds. Pop culture, for instance, might not be as shared. We will be happy to discuss your needs and adjust.

BILINGUAL

We can operate corporate events in a bilingual environment. Let us know your concerns and we will adapt our approach to address your needs in our program. We will go over rates and fees and determine the best approach.

ALTERNATIVE LANGUAGES

We do have facilitators from all over the world who can operate for your group remotely or in-person in a variety of languages. Simply reach out and ask and we can work on developing options for your needs.

We serve the entire continent including all of the major urban centers including Tokyo, Kyoto, Osaka, Kobe, Negoya and Yokohama in Japan, Beijing, Shanghai, Hong Kong, Macau and Sanya in China, Jakarta in Indonesia, Kuala Lumpur in Malaysia, Bangkok in Thailand, Manilla in the Philippines, Singapore, Vietnam and Brunei in Southeast Asia, Taipei in Taiwan, Seoul, Busan and Jeju Island in South Korea, Mumbai, Delhi, Bengaluru, Chennai, and Hyderabad in India, Jerusalem and Tel Aviv in Israel, and Istanbul and Ankara in Turkey, and the Arabian Peninsula, as well as practically anywhere else you can think of. All the ports, business centers and tourist destinations throughout Asia are accessible by our facilitators for team building, entertainment and training programs.

CONTACT US TO LEARN MORE

We service the entire continent from the THEY improv HQ in the United States. The best way to contact us is by email at info@theyimprovasia.com. Later, we can set up Zoom or Teams meetings or phone calls.

JAPAN

Many US companies continue to grow one of our most productive relationships in the region. We understand the needs for local entertainment for Americans operating in Tokyo, Kyoto, Osaka, Nagoya, Kobe, Osaka, and Yokohama. We help bring together Japanese and American business interests.

CHINA

While the government of China has many restrictions and legal hoops to jump through, the companies that operate In Beijing, Shanghai, Sanya, Hong Kong and Macau find great business opportunities. The employees can feel isolated and we work to alleviate their longing for home.

SOUTHEAST ASIA

The countries of Southeast Asia, including Indonesia in Jakarta, Vietnam, Malaysia in Kuala Lumpur, Thailand in Bangkok, Singapore, Brunai, and The Philippines, are filled with wonderful destinations for meetings & incentives events and hard-working people looking for opportunities.

INDIA

India is a powerhouse that is on the move. Not only have they renamed Bombay to Mumbai, Madras to Chennai, and Bangalore to Bengaluru, Delhi dropped the New and Hyderabad has emerged as a major center for tech companies to operate.

SOUTH KOREA

America has long had a close relationship with the southern half of the peninsula. We work with the US military bases as well as multi-national companies to enhance their relationships and improve morale.

TAIWAN

The companies that operate on the island are given to more stress due to the precarious nature of international tensions. Having a bit of escapist fun in Taipei or elsewhere can relieve that tension and allow the employees to concentrate on other things.

Some of Our Clients

Our clients include a Who's Who of international business and feature major players including over half of the Fortune 500. These are just a few of our high-profile clients whose companies have been improved by hiring THEY improv to enhance their businesses with our programs.